FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Most orders arrive within 5–10 business days in major cities, and 7–14 business days for other areas in South Africa.

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use it to follow your delivery in real time.

Do you deliver nationwide?
Yes! We deliver across all of South Africa.

Can I change or cancel my order?
Contact us at lumoralifestyle786@gmail.com within 12 hours of placing your order and we'll do our best to accommodate changes.

Products

Are your products plug-and-play?
Yes. All our products are designed to be simple to set up — most just plug in via USB or come with batteries included.

What plug type do your products use?
Most of our products use USB power, which works with any standard USB adapter or power bank. Where a wall plug is required, we recommend using a South African plug adapter.

Do the projectors work in a lit room?
For the best experience, use projectors in a dark or dimly lit room. The effect is most impressive with lights off.

Are the LED strips easy to install?
Yes — they have a peel-and-stick backing. Clean the surface first for best adhesion.

Returns & Refunds

What if my product arrives damaged?
Email us within 48 hours of delivery with a photo and your order number. We'll sort it out immediately.

Can I return a product I don't like?
Yes, within 7 days of receiving your order, provided it's unused and in original packaging. See our full Refund Policy for details.

Contact

How do I get in touch?
Email us at lumoralifestyle786@gmail.com or DM us on TikTok @lumora.lifestyle_ — we typically respond within 24 hours.